Delivery and collection

Our online shop is opening soon. Until it opens, nothing can be bought on this website — frames are sold in our stores. This page applies to orders placed through the online shop once it opens.

Delivered: free to any address in Malaysia, without prescription lenses — your lens voucher is in your account, to use at any of our stores. We do not deliver outside Malaysia.

Collected: you choose one of our nine stores when you order, and it makes your free single-vision lenses there after a free eye test.

We deliver frames bought on this website free of charge to any address in Malaysia. We do not deliver outside Malaysia.

We send your frame within 2 working days of payment.

It usually arrives 1 to 3 working days later in Peninsular Malaysia, and 3 to 7 working days later in Sabah, Sarawak and Labuan.

We message you on WhatsApp when your frame is on its way, with the courier and tracking number; your order page shows them too.

A delivered frame comes without prescription lenses: bring it to any of our stores with your lens voucher — see Your free lenses.

Collected orders are ready from at least 1 working day after payment. The store you chose contacts you when your order is ready to collect.

Show your order number at the counter. We do a free eye test and make your single-vision lenses.

We keep a collected order for 30 days after we tell you it is ready. If you need longer, tell us and we will keep it for you.

Please check your frame when it arrives or when you collect it. If it is damaged, faulty or not what you ordered, WhatsApp us on +60 13-356 3195 with your order number — our returns policy says what happens next.